Written to be read, not to hide behind legal language. If anything is unclear, ask me.
This is an informative translation. The legally binding version of this page is the Portuguese one. In case of any discrepancy, the Portuguese version prevails.
Last updated: 17 September 2026.
This website is owned and operated by CORENEXUM, LDA., company registration number 519106938, with registered office at Rua do Outeiro n.º 1, Bairro Alto das Eiras, 2690-327 Santa Iria de Azóia, Portugal. The brand "Mário Pereira Physiotherapist" belongs to this company.
The physiotherapy services are provided by Mário Pereira, a physiotherapist registered with the Ordem dos Fisioterapeutas (the Portuguese professional body for physiotherapists) under licence number 6744. In-person appointments take place in a room at Parque das Nações (Av. Dom João II 19, Piso 0, 1990-078 Lisboa), in premises licensed and registered with the Entidade Reguladora da Saúde (the Portuguese health regulator) under number E162927, on whose licence Mário Pereira is listed as a physiotherapist.
All the informational content published here is for educational purposes. It does not constitute a diagnosis, a prescription, or individual clinical advice, and it does not replace an assessment in person or by video call.
If you have symptoms that suggest an emergency — loss of strength, changes in sensation in the genital area, changes in passing urine or opening your bowels, fever together with pain, or pain that does not ease in any position — you should seek urgent medical care and not wait for an appointment.
You may cancel or reschedule free of charge up to 24 hours before the agreed time.
If you miss an appointment without notice, the first time is not charged. After that, the missed appointment is charged — not as a penalty, but because that time was reserved for you and could not be given to anyone else.
If you arrive late, the appointment is shortened rather than extended: the person coming next has a booked time and should not be kept waiting.
The fees charged are given as a guide on the "How to book" page and may be updated. The fee that applies is always the one communicated before the appointment.
Fees do not, under any circumstances, depend on the results obtained, nor is there any commission for referring patients between professionals or organisations.
I accept cash, MB Way (a Portuguese mobile payment system) and bank transfer.
Online appointments are paid for at the time of booking; in-person appointments, at the appointment itself; and plans of appointments, at the time of purchase, with the sessions planned from the outset. If dates within a plan need adjusting, they are adjusted — by either party, provided there is availability to reschedule.
The texts, images, videos and materials on this website and in the digital products are the property of CORENEXUM, LDA. and may not be reproduced, distributed or resold without written permission.
Portuguese law applies. In the event of a consumer dispute, you may use the electronic complaints book and the alternative consumer dispute resolution body with jurisdiction for this area.
For this area, that is the Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL) — the Lisboa consumer dispute arbitration centre — Rua dos Douradores 116, 2.º, 1100-207 Lisboa, telephone 218 807 030, centroarbitragemlisboa.pt.
The regulator for this sector is the Entidade Reguladora da Saúde (ERS) — the Portuguese health regulator, and that is where a complaint about the care provided should be directed. They are different routes: the ERS regulates clinical practice, the arbitration body resolves consumer disputes.
Last updated: 28 September 2026.
The data controller is CORENEXUM, LDA., company registration number 519106938, contactable at mariopereira.fisio@gmail.com.
When you contact me on WhatsApp: your telephone number, the name associated with it, and the content of the messages you send me. These are used solely to reply and to arrange the appointment. Legal basis: pre-contractual steps at your request.
If you become a patient: identification data, clinical data collected at the appointment, and the record of your progress. This is health data, with reinforced protection, and it is processed for the provision of healthcare. Legal basis: Article 9, paragraph 2(h) of the GDPR, together with the duty to keep clinical records set out in the Code of Conduct of the Ordem dos Fisioterapeutas.
When you buy an and-book: billing and payment data, processed to meet contractual and tax obligations.
When you browse the website: data collected by cookies, only to the extent of the permission you give. If you expressly agree in the cookie notice, data about your browsing on the general pages of the site is shared with Google and Meta, to measure advertising and to show you advertising, and may be used to build lists of those who have visited the site. Legal basis: your consent (GDPR, Article 6(1)(a)) and, to the extent that visiting a physiotherapy website may reveal information about your health, your explicit consent (Article 9(2)(a)). You may withdraw it at any time, using the "Review cookies" button. See the cookie policy.
Only with those strictly necessary: the clinical management software where patient records are kept, accounting and invoicing, the website hosting platform, the payment processor, and the agencies that help me with social media and paid advertising. Contact data and clinical data are never shared for advertising purposes, and are never sold to third parties.
Your clinical record is kept in clinical management software contracted for that purpose, which processes the data on my behalf and according to my instructions. That software's servers are in the European Union and, according to the supplier, the data only leaves it at the express request of the data subject.
WhatsApp is operated by Meta and has its own terms. The conversation is end-to-end encrypted, but the metadata is processed by that platform. If you would rather not use WhatsApp, you can contact me by email.
When you agree in the cookie notice to share your visit, Google and Meta may process data in the United States. The same applies to Google when you press "Show the map" on the contact page. Both companies are certified under the EU-US Data Privacy Framework, which the European Commission has recognised as ensuring an adequate level of protection (Implementing Decision (EU) 2023/1795).
I work with two agencies in Brazil: a paid advertising agency, which manages the campaigns in Meta Ads Manager and Google Ads, and a social media agency, which helps publish on Instagram and on the Facebook page. They access those accounts on my behalf and according to my instructions. Messages, comments and patient data stay with me alone. The European Commission has recognised that Brazil ensures an adequate level of protection for personal data transferred from the European Union to entities subject to Brazilian data protection law (Implementing Decision (EU) 2026/179).
The clinical record is kept for 10 years after the last appointment. There is no rule setting this period for physiotherapy in private practice — I chose it to cover the time during which the record may still be useful to you or to me. Billing data is kept for the period required by tax law.
Contact messages that do not lead to an appointment are kept for as long as the contact remains relevant, and deleted at the request of the data subject.
You have the right to access your data, to correct it, to request its deletion where the law allows, to restrict or object to processing, and to data portability. Just write to mariopereira.fisio@gmail.com.
You also have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD) — the Portuguese data protection authority.
Because anyone receiving healthcare has rights that do not depend on who is treating them, and duties that make the care possible. It is here in plain sight, and not hidden in a drawer.
The Carta dos Direitos and Deveres dos Utentes dos Serviços de Saúde (the Portuguese Charter of Rights and Duties of Health Service Users) is an official document, published by the Entidade Reguladora da Saúde and in the Diário da República (the Portuguese official gazette). I do not reproduce it here in my own words: an official document should be read in the version in force, at the source. ⚠️ It is published in Portuguese only.
As at the date of this page, the version in force is the 15th edition. You can consult it at ers.pt, where the most recent edition is always held.
What I write below does not replace it — it is what it means, in concrete terms, within my practice.
You have the right to know who is treating you and with what qualifications — it is stated on every page of this website.
You have the right to have what is happening to you explained in language you understand, and to refuse any procedure once informed.
You have the right to confidentiality of everything said and recorded at the appointment, and to access your clinical record on request.
You have the right to a second opinion, and to be referred by me without any objection if that is what you want.